Privacy policy

The information in this privacy policy relates to St John Ambulance® and Support St John Ltd (each of which trades as St John Supplies®).

Data Protection Act 1998

We are registered under the Data Protection Act 1998 and abide by the eight Data Protection principles set out in the Act.

In order to contact us, as the Data Controller, please direct enquiries to the Director of IT at: St John Ambulance, 27 St John's Lane, London, EC1M 4BU (telephone on 020 7324 4000, fax on 020 7324 4001 or email).

Collection of Personal Data

We will only require you to provide us with the personal information appropriate for us to complete specific tasks, for example, when you place an order we require you to provide us with sufficient personal information so that we may process your order, despatch it to you and also so that we may contact you in the event of a problem or to draw your attention to related goods or services. You may provide us with additional information at your own discretion.

Use of your information and your preferences

We will use your information to provide and personalise our service. We will use your contact details to communicate with you. We may use your information to send you offers and news about our products and services and those of our business associates.  You may opt out of receiving such communications, by using the contact details provided above.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our services.

Disclosures of your information

We will only disclosure your information in the manner permitted by our registration or where required to do so by law.  In particular we may disclosure information to other parts of the St John ‘Group’ and to our business associates/successors.

Other Websites

Our website may contain links to other websites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy.

Use of Cookies

Our website uses cookies in two ways:

1. We use a cookie to maintain information about your session on our server. This allows us to maintain your shopping basket. This cookie is removed automatically when either you close your web browser, or 15 minutes after you last access a page on this site.
2. We use a cookie to allow the site to recognise you when you return to our pages or if you login whilst you are on the site, to remember you until you close your web browser. The cookie only remains on your computer if you elect to store it in the user information page. The cookie we put on your computer only contains a reference so that we can access your personal information. No personal information is contained within the cookie.

Please note you must allow the use of cookies for this website in order to shop with St John Supplies online (information as to how to delete: Information Advertising Bureau).

Website tracking

Whenever you visit our website our web server automatically records your IP’s address and each page you visit. It also records information including your route to this site and your operating system and web browser type. This information is not linked to any personal information we hold about you.

Privacy of personal data

We aim to protect the security of your personal data at all times. We aim to accomplish this by using a combination of methods including, but not limited to:

• Your personal information will only be displayed on the screen if you are within a session for which you have provided your password.
• Whenever your personal information is exchanged between your web browser and our web server we use highly effective methods of encryption - this is currently 128 bit SSL (secure sockets layer) encryption. This makes it extremely difficult for someone to intercept and read the information being passed between your web browser and our web server.

Access Rights

You have the right to access the personal information that we hold about you.  Requests should be made in writing via the contact details provided above.