Using your website account

Why do I need an account?

Your St. John Ambulance web account will provide you with additional features and conveniences.

Your personal details will be stored and you would not have to re-enter all your details the next time you purchase an item.

You may also set special preferences on your account so that the products shown on the site are those that you are most interested in. The site stores a history of your orders for a period of time and you can have it show you a list of the top products you order to speed up reordering. You are also given the option to set how many products are to be shown on screen at one time in the normal product listing view.

Shopping carts that you have started but not completed are stored with your account, so you can retrieve them later.


Creating a new account

If you don't have a username or password then you can get one by registering with the site.

Please remember that usernames should be between 6 to 20 characters in length and may only use letters, numbers, fullstops, @s, underscores and hyphens.

Passwords should be between 6 and 14 characters in length, contain a mix of uppercase, lowercase and alpha-numeric characters.

After submitting your details, any pink boxes, e.g. would indicate an invalid input.


Profile manager

The Profile Manager allows you to manage your account details, including your email address, password, telephone details and delivery/invoice address, and SJA membership information*.

You will also be able to personalise your shopping experience by customising the Site Preferences option.

*Applicable to St. John Ambulance members only.


The system doesn't allow me to login

If you think you have entered your username and password correctly, please try the following:

  1. Double-check that you have not mispelled your username.
  2. Double-check that you have not mistyped your password. Please remember that passwords are case-sensitive.
    (Important note: If you are copy-pasting your password from the reminder email to the login page's password textbox, make sure that you have not highlighted any white spaces before or after the password's first and last characters, respectively. If you are manually entering the password, some characters may be mistaken for another, eg a zero could be mistaken as a letter 'O' or a small letter 'L' could be mistaken as a capital 'i'.)
  3. If you have forgotten either your username or password, please view the information about our reminder facility.
  4. Check that you have cookies enabled on your browser.
  5. For security purposes, your account will be locked after three or more incorrect logins. If you enter your details incorrectly three or more times then your account will be locked out for a temporary period. This temporary lockout period is initially for 10 minutes, with each further failed attempt to login (attempts to login during the lockout period will fail) the lockout period is extended by an additional 10 minutes up to a maximum of 90 minutes. (eg. your account will be reactivated ten minutes after your third failed attempt, twenty minutes after your fourth failed attempt, thirty after your fifth, etc.) If you wait this length of time and then request a new password from the reminder facility and only use the most recent password you are sent you should find you can successfully login.
  6. After attempting to login, you may want to take a look at the upper right hand corner of the webpage. If you see your name on it, that means that you have successfully logged in.


Change email address

To change or update your email address, login into your account, click on 'Your Account' at the top of the webpage. This will redirect you to your Profile Manager. Click on the 'Name/Email' link on the left-hand side menu.

On the Email textbox, enter your new email address.

Click on the 'Update Profile' button.

Plese take note that an email address may only be registered once on our website. All email addresses should be unique.



Your password goes hand-in-hand with your username. You have been asked to create a password, along with your usernname, when you created a new account.

When you request for a username/password from our reminder facility, a notification email is sent to your registered email address containing your username and your new password. This password is a set of randomly generated case-sensitive characters, which you may change into something more suitable and memorable once you have successfully logged in.

Your password should not be confused with your security question.

As a reminder please do not send us your password by email as this is an insecure method and could allow someone to gain unauthorised access to your login details.


Change account password

To change or update your password, login into your account, click on 'Your Account' at the top of the webpage. You will be directed to your Profile Manager. Click on the 'Change Password' link.

Quick reminders:

Passwords should be complex. Your password should be between 6 and 14 characters in length, contain a mix of uppercase, lowercase and alpha-numeric characters.

Passwords are case-sensitive.

Enter your current password in the first textbox. Enter your new password in the second textbox. Confirm your new password by entering it again in the third textbox.

Click on the 'Change password' button.


Forgot your username/password?

No one, including the St. John Supplies webteam, can tell what your password is. Passwords are stored securely and this means that once your password has been created (or changed), it is stored in a format that can not be decrypted. Therefore, if you ever forget your username or password, you would have to request for a new one using the reminder facility.

Enter either your username or email address. You will then be directed to a page asking you for an answer to your security question which you have set up during the creation/migration of your account. Take note that this is case-sensitive.

When you enter the correct answer to your security question, a new randomly generated password will be emailed to your registered email address. Follow the instructions in this email to login to your account.

Once logged in, please change your password into one that is memorable to you. Please remember that all passwords must now be strong e.g. they must be 6 to 14 characters, contain a mix of uppercase, lowercase and alpha-numeric characters.

As a reminder, cookies have to be enabled on your browser in order for you to login successfully.


Security Question

You will be asked for your security question (maiden name, birthplace, favourite colour or pet), which you have setup when you have created/migrated your account, everytime you use the username/password reminder facility. This security question verifies your identity and authorises your request and the password will be reset and sent to your registered email address.

Your security question should not be confused with your account's password.


Change delivery/invoice address

To change or update your address, login into your account. Click on 'Your Account' at the top of the webpage. This will redirect you to your Profile Manager. Select any of the three types of addresses available: correspondence, invoice or delivery. Amend your address for that type of address, then click on the 'Update Profile' button.

If you have not submitted your address before, a form will be shown instantly. Complete this and click on the 'Add this address' button.


Secure transactions

Please see our privacy policy.



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